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Shipping & Returns Shipping & Returns
FAQ - Frequently Asked Questions

Will you send a CD?
Where do i find my download?
Where do i find my registration key?
I am trying to register a product but I just keep going in circles on the web site
I am a first time customer, why is it so complicated to order?
Give me some Download recomendations
Support: Where do i get support for my purchases?

Because we sell products by drop-shipping (The Publisher or Manufacturer will be shipping to Customer) please check shipping information listed in product informartion of each individual item.

Will you send a CD?
Some products are sent only by cd but most of our products are for direct download only or you can even download the product before purchasing so you will only be receiving a registration key.
Any physical (boxes, hardware, etc) products will of course be shipped to you by the respective publisher or manufacturer.
Each products delivery method is explained in the respective product information page.

Where do i find my download?
Whenever you purchase a downloadable product you will find the link in your User Account, under Order History: click on the respective -Order Date-. You will see the link on the bottom of the page listing all order information.

Where do i find my registration key?
Whenever you purchase a product for which a registration key is required depending on the information listed in the respective products listing page the following will apply:
Registration Key upon purchase: You will find your registration key listed in the -Order History- link of your User Account. Click on the respective order date for a detailled listing of the order.
Note: keys are only shown if payment for order has been received.
Key will be supplied within 24 hours of purchase: this means that we will email you your key ASAP as the key must be generated manually by entering your data into the respective key generation utility for the product in question.

I am trying to register a product but I just keep going in circles on the web site
Every time the system returns you to an entry page, it means that a required entry is missing. Please recheck all fields and fill in the missing information.
HOT TIP: on the customer details entry page the -STATE- field is one customers most commonly forget.

I am a first time customer, why is it so complicated to order?
If this is your first purchase then this will be a two step process: all customers need a customer account.
Before the actual purchase process is initiated the system will ask you for your customer details (name, address, etc) so it can create a customer account. This is a one time event only and on all future purchases the system will know who you are already.

Give me some Download recomendations
Some of the files offered are quite large. While we do not generally recommend the use of Download Managers, if you have a 56K or ISDN modem access to the Internet you may want to use GetRight, which is freely usable and available at www.flashget.com.
ADSL and Cable Modem users will mostly find it not necessary to use a Download Manager at all.

Support: Where do i get support for my purchases?
SimNetwork.com will only give sales related support for products purchased.
Product related support will always be given directly by the Developer, Author and or Publisher or Manufacturer.
Please check the respective product information page on SimNetwork.com where in the Information Box on top of each products description you will find a line titled SUPPORT. This line will always show information about where to turn for product related support!

All sales are final - No Refunds will be given

Shareware and Download products are not returnable and non-refundable unless otherwise indicated . Any labor, installation services and shipping charges are non-refundable.

SPECIAL POLICY FOR DOWNLOADABLE PRODUCTS

We, simNetwork will provide customers the software products purchased for download. We guarantee the download availability of a product for  15 days from the day of purchase. Within this period of time customers are granted four (4) download processes. Customers shall be responsible for saving and keeping download products after that period of time and simNetwork will not be made liable or held responsible for loss of the product on customers side. 

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